Hotels General Manager / Hotels Operations Manager (#116.687.031) 

Profile

A proactive, focused and committed professional, with extensive expertise gained within the leisure/hospitality sector. Commercially astute, with the ability to identify business opportunities and implement effective promotional/marketing activities to raise corporate profile and consolidate year on year expansion. An accomplished time manager, organizer and change manager, capable of conceptualizing, introducing and integrating innovative strategies, streamlining resources to maximize performance and quality standards to ensure the ongoing provision of the highest standards of customer care. A well presented, confident and articulate communicator and negotiator at all levels, who commands respect and credibility through the projection of a professional image.

Key Skills

• Operational Management:
• Maintaining excellence in customer care.
• Allocating resources, both human and material, to maximize performance and efficiency.
• Planning, organizing and co-ordination special events and functions
• Identifying and following up business opportunities, instigating initial contact with decision-makers to raise corporate profile and awareness of services.
• Ensuring compliance with Health & Safety and Health & Hygiene legislation.
• Stock management, rotation, replenishment and stocktaking.
• Identifying and selecting suppliers/wholesalers ensuring cost-effectiveness.
• Financial Management:
• Autonomous P&L control with responsibility for maximizing year on year turnover & profitability.
• All aspects of Yield management and production of annual budgets.
• Payroll management.
• Personnel Management:
• Interviewing, assessing and recruiting suitable applicants across disciplines.
• Devising, implementing and delivering in-house training.
• Conducting regular reviews and appraisals.
• Negotiating and finalizing corporate contracts, egg government departments and external authorities.